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Industry: F&B, Retail & Consumer Products
Singapore Headcount: Less than 50
Product/Service Engaged: Accounting Services
Table of Contents
Overview
Rokka Pte Ltd operates African-themed restaurants in Singapore’s city centre, focusing on delivering consistent dining experiences while maintaining operational efficiency.
As the business expanded, accurate financial records, timely reporting and strong compliance became increasingly important to support decision-making and cash flow management. With a lean management team, the company required dependable accounting support that could improve its finance processes while providing clear and actionable financial insights.
Chloe Lim, Director of Rokka Pte Ltd, shares how partnering with our team helped the company stabilise its accounting processes, improve financial visibility and better support its day-to-day operations.
The Challenge
Before engaging us, ROKKA faced several operational and financial challenges:
- Delayed and unreliable bookkeeping, with accounts lacking structure and consistency
- Incomplete financial records, creating uncertainty in assessing financial performance
- Complex financial communication, with technical jargon making it difficult for management to understand key financial matters
- Weak accounts payable processes, affecting expense tracking and payment cycles
- Limited visibility over cash flow and the company’s overall financial position
Together, these challenges made it more difficult for management to maintain financial control and make timely, informed business decisions.
The Solution
We partnered with ROKKA to stabilise and strengthen its accounting function by:
- Reviewing, organising and reconciling financial records to improve accuracy and compliance
- Managing a structured handover from the previous provider and resolving outstanding accounting matters
- Simplifying financial reporting and providing clear, practical insights for management
- Strengthening accounts payable workflows to improve expense tracking and cash flow visibility
- Providing responsive and accessible support through regular communication
- Establishing a dedicated point of contact to ensure continuity and accountability
A key part of the engagement was the working relationship built between Rokka’s team and Ya Wen, its main point of contact at AccountServe. Her responsiveness and consistent follow-ups gave the team confidence that issues would be addressed promptly and reliably, including during time-sensitive situations.
"Ya Wen and team have been a great support for the business."
– Chloe Lim, Director, ROKKA Pte Ltd.
The Results
Since the collaboration, ROKKA Pte Ltd has achieved:
- More accurate, structured, and consistently maintained financial records
- Improved compliance with reporting requirements
- Greater visibility and control over cash flow
- More timely reporting, supporting faster and better informed decisions
- Reduced administrative burden, allowing management to focus more on core business operations
"Outsourcing our accounts has saved us time and ensures that an expert is handling it."
Client Experience
Chloe describes the team as dependable, responsive, and approachable throughout the engagement. Queries and issues were addressed promptly, while clear and consistent communication helped contribute to smoother day-to-day operations and greater confidence in managing the company’s financial matters.
"They have always been quick to resolve issues, regardless of how big or small they are. Very approachable and always there when I need them."
Through the partnership, Rokka established a more stable and structured accounting function, improved financial clarity and gained a reliable partner to support its ongoing operations and future growth.
How AccountServe Can Help
Managing accounting in house can become increasingly demanding as a business grows, particularly when management teams are working with limited internal resources.
AccountServe provides outsourced accounting services, bookkeeping and financial reporting support to help businesses improve the accuracy of their records, strengthen financial processes and gain clearer visibility over their finances.
Speak to our AccountServe team to discuss how we can support your accounting function and day to day finance requirements.
DirectorFionnShooPY@rsmsingapore.sg
How Ya Wen
Director
HowYaWen@rsmsingapore.sg
