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Technology Consulting Service

Nonprofit Case Management Software

Charity Case Management Software

Our charity Case Management Software (CMS) is designed to help nonprofits overcome common challenges like managing high caseloads, fragmented workflows, and limited resources, while staying focused on their mission. From intake to discharge, our solution simplifies every step of your case tracking and management process, enabling nonprofits to deliver consistent, high-quality care while meeting compliance and reporting requirements.

RSM_NPO Case Management Software in Singapore

Preferred by small to mid-sized nonprofits in Singapore for its user-friendly interface and flexible, our CMS allows your team to easily tailor operational workflows to the unique ways you manage cases. Gain visibility, automate manual processes, centralise data so your organisation can deliver more impactful services, improve transitions between programs and providers, and strengthen stakeholder engagement—all while advancing your mission more effectively.

Features of our Case Management System that supports your entire case/client lifecycle:

  • Seamless Singpass Integration: Streamlined, fast verifications with Singpass for easy access and contact validation

  • KYC Tracing Capabilities: Enhance case management with comprehensive Know Your Client (KYC) tracking for better client insight

  • Robust Data Security and Privacy Controls: Built-in security controls to ensure PDPC compliance, safeguarding sensitive client data and ensuring confidentiality

  • Role-based Access Controls: Protect sensitive information by restricting access based on user roles, ensuring only authorized personnel can view or edit case data.

  • Centralised Client Repository: Manage contact details, case notes, and service records, and even identify demographic patterns, all in one place. This comprehensive 360-degree view of each client enhances your team’s abilities to deliver personalised, continuous care and improve overall service quality.

  • 24x7 Cloud-based Access: Update case notes in real-time, from anywhere, ensuring quick and efficient documentation, and enhances collaboration and service delivery

  • Case Scheduling: Automate appointments scheduling with calendar integration ensuring organised case management

  • Efficient Resource Planning: Track and manage caseloads while optimising limited resource allocation and staff utilisation, ensuring the right support is provided for each case with maximum efficiency

  • Case Review and Monitoring: Automate case monitoring with SLA and milestone alignment and simplify case review documentation. This empowers case managers to track progress, evaluate outcomes and adjust case plans, and ensures nonprofits meet reporting requirements while demonstrating impact to stakeholders and funders.

  • Smart Tracking and Alerts: Built-in tracking tools and smart task alerts for timely and efficient case management by consultants/ providers /volunteers

  • Comprehensive Communication Tracking: Seamless integration with Microsoft 365 Outlook, Teams, and other communications channels like WhatsApp via API to ensure all interactions and updates are captured in real-time, and are easily accessible by your support team for better care and service delivery

  • Real-time Management Dashboard: Equip board members and management with actionable insights for data-driven decisions, offering both a quick visual dashboard of key metrics and detailed real-time statistics on nonprofit performance, including SLA tracking, milestone setting, and outcome measurement

 

Case Management Dashboard

Transforming Social Impact Programs with AI Built for Nonprofits

 

Built on Microsoft Dynamics 365, one of the world’s leading nonprofit CRM platforms, our nonprofit solution also goes beyond case management. Our Nonprofit management system offers a fully integrated solution that also supports key nonprofit operations including donation management, volunteer coordination, and event planning.

All within a single, unified and secure platform, this end-to-end integration eliminates siloed systems, reduces manual work, and gives your team a complete view of client, donor, and volunteer engagement. Contact us for a demo to find out why Microsoft Dynamics CRM is one of the top Charity management software.   

RSM AvailEase DMS IRAS listed vendor

Why AvailEase Case Management Software?

Easy to Use

Easy to Use

Intuitive interface improves adoption, reduces training, and empower all levels of users

Client-focused

Client-focused

Streamlines client intake, assessments, and personalised case plans for better client experience and outcomes

Peace of Mind

Peace of Mind

Safeguard against ransomware and data breaches with our IT managed services, aligned with ISO27001, PDPA and security frameworks like DSI for SSAs & HIB for healthcare providers

Cost-effective and Scalable

Cost-effective and Scalable

Flexible, affordable and adaptable to meet unique programme and data collection requirements

AI Copilot for NPOs

AI Empowered Nonprofits

Boost productivity and amplify creativity with Microsoft 365 Copilot integration, your AI assistant for work. Nonprofit discount available. T&Cs apply.​

Smarter Decision Making

Smarter Decision Making

Integrated with data analytics and visual dashboards for quick insights, forecasting, programme performance analysis to effectively maximise your limited resources for your beneficiaries

Learn more about Microsoft 365 Copilot for Nonprofits ––
  • Creative Ideas
  • Productivity Gains
  • Tailor to your Needs

Create content efficiently and securely 

  • Craft personalized messages for donors and volunteers
  • Receive help crafting persuasive grant applications
  • Generate engaging content and images to keep your online presence vibrant and attract more support 
Microsoft CRM for Nonprofits Copilot Grant. T&Cs apply

Increase staff and volunteer productivity

  • Keep track tasks with a quick meeting summary or easily catch up on missed meetings
  • Connect the dots across your nonprofit’s content to solve complex tasks
  • Visualize and analyze your data in Excel like a pro
Get started with our Copilot Advisory for nonprofits

Build custom AI assistants to fit your needs

Use custom AI assistants with prebuilt data connectors to:​

  • Help volunteers find the resources they need quickly​
  • Visualize organizational data for more impactful decision making​
  • Respond to enquires in real-time with an AI Chatbot on your website 
Learn how you can gain an AI edge in every role

Need help managing your IT function as well?

Get started with our complimentary Cybersecurity Health Check to identify your gaps.

IT Managed Services for NPOs

End-to-end Technology Consulting Partner and IT Managed Services for NPOs

IT Essentials

  • Asset management
  • Server maintenance
  • System administration 
  • 24x7 helpdesk

Modern Workplace

  • Microsoft 365 
  • Charity management software (CRM/ ERP)
  • Gen AI - Copilot of Nonprofits 
  • Data analytics & dashboards
  • BYOD mobility management

Business Continuity

  • Cloud services 
  • Data backup
  • Disaster recovery 
  • Incident response management
  • BOD IT governance & oversight advisory

Security & Compliance

 


Like any commercial business, it is crucial for NPOs to have the support of a capable IT team who can aligned IT strategies with the NPOs’ key business needs. We support the full spectrum of NPOs (Not-for profit/ Charities/ IPCs), including large societies and companies limited by guarantee, across diverse sectors with primary activities related to:

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How can we help?

Complete this form and an RSM Stone Forest representative will be in touch.