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Meet the Team
Our IT Managed Services Technology Consulting Team
It takes a village to ensure a high performing IT function - one that effectively meets both your current needs as well as have the agility to evolve with your rapidly changing business, technology, and compliance demands. As your committed IT Manager and technology consultant, our team of client advisors and technical specialists will become an integral part of your team. We act as your COO, digital business enabler and IT innovator, to increase IT operational efficiency with reduced cost and risk.
Client Service Advisors
As the IT Managed Services point of contact, our Client Service Advisors (CSA) provide practical and holistic advice on IT best practices and SOPs for a strong and reliable IT function. Focused on driving business growth with technology and digitalisation, CSAs play an active role in helping clients assess and align their IT needs to business priorities.
Client Technical Advisors
Our team of Client Technical Advisors (CTA) provide expert knowledge and guidance across all technical domains. CTAs play a vital role in providing in-depth business IT advisory with proven strategies to ensure all requirements are holistically considered and technology risks are managed at very stage of your digital transformation journey. As drivers of change, they stay on top of technology and industry trends, and proactively bring new ideas for greater efficiencies with transformation and innovation.
Project Engineers
Working closely with clients, our Project Engineers identify, adapt and implement best-fit IT solutions based on unique business requirements. Incorporating technical and business best practices into their solutions, our project advisor seek to optimise and balance business benefits, costs and risks with each IT project implementation.
Field Engineers
Our certified and experienced team of Field Engineers represent a broad spectrum of technical expertise (System, Security, Network, and Software) that would be difficult to replicate and maintain in your own limited in-house IT. Beyond delivering Level 3 IT support and troubleshooting, our technical experts also oversee and value add to complex deployments and digital transformation initiatives. They take lead on-site with the set up and management of clients’ IT infrastructure and systems to ensure that they are operating optimally and securely at all times
Network Operations Centre (NOC)
Our NOC engineers provide Level 1 & 2 technical support and 24x7 remote monitoring of client's IT environment. These range from simple troubleshoot problems to disaster recovery events. Supporting businesses across industries and time zones, we strive to provide good customer support experience and to minimise downtime with:
- Day-to-day IT admin, change requests & user support issues
- Routine tasks including patch updates & data backup
- 24x7 system and security monitoring
- Proactive maintenance & disaster recovery
- IT asset lifecycle management and documentation
Governance Consultants
Our Governance Consultants can advise you on technology compliance to ensure activities relating to information and technology are aligned with regulatory and/or auditing standards. They offer advice and support for clients undergoing external IT audit and certification (E.g. ISO 27001, MAS TRM, OSPAR, Data Protection Trustmark, CSA's Cyber Essentials Mark).