IT Change Management

Our experienced team of Technology Consultants, Client Service Advisors, and Digitalisation Project Team will work closely with you to carefully work out a change management approach with clear internal communications plans, conduct employee training, and implement streamlined IT workflows to ensure your organisation realises the sustained benefits of having proper IT governance with our IT policy.

Change Categories

Define and categorize types of changes by their risk, impact and reason. These can be classified as Standard, Major, Minor, Remedial, Technological and Unplanned changes.

Change Process 

Have clear SOPs to outline each step from submission to risk assessment, implementation and post-change review.

Roles and Responsibilities

Establish clear roles of all stakeholders involved in the change. Include business, security, compliance reps to ensure changes align with operational and security requirements.

Approval Process

Define and streamline the approval process to ensure the right stakeholders are involved at each level (e.g., technical, business, and security approvals).

Change Documentation

Keep detailed records of all the change decisions including the nature of the change, rationale, approvals, testing results, and outcomes for compliance and auditing purposes.

Testing and Validation

Conduct UAT testing in a controlled environment before deployment. To ensure minimal disruptions, we will also assess the potential impact on end-users and operations, and ensure proper rollback plans and contingencies

Internal Communication

Provide continuous and transparent updates to all stakeholders. Post implementation review sessions are also conducted to assess changes and identify areas of improvements.

Compliance and Security

IT governance advisory and internal controls alignment to ensure compliance with changing regulations and standards for sensitive data and critical infrastructure.

Training and Awareness

Foster a culture of innovation and proactive risk management with regular training on new technologies adopted, and on cyber and data security essentials.

Tools and Automation

RSM’s holistic IT Managed Services and automation tools provides seamless integration across day-to-day change requests, patching, configuration management, and incident management.

Continuous Improvement

Refine and optimise IT environment and change management processes to stay on trend and evolve with changing business needs.

At RSM, our IT Change Management Consulting approach helps streamline your change processes, ensuring security, compliance, and minimal disruption. We optimize workflows, align stakeholders, and provide thorough testing, documentation, and automation. With continuous communication and training, we refine your strategies to keep your IT environment secure, agile, and aligned with business needs. Contact us to get started.