Dynamics 365

Today’s buyers are changing the rules of the game. They want experiences, and that includes frictionless transactions. But that isn’t enough. Dynamics 365 Sales empower your sales teams to go beyond transactions and interactions to give your buyers unique experiences that build trust.

Transform your sales teams' productivity and performance through workflow automation, leads tracking and sales insights. Now your sales managers can zero-in on the right leads to build extraordinary sales pipeline and easily obtain a single view of customers - anywhere, anytime. With an easy-to-use interface, Dynamics 365 Sales supports the sales process from start to end and can be integrated with Business Central for a seamless lead-to-cash process.

Dynamics 365 Marketing allows you to find and nurture the right leads and create connected customer experiences so you will always stay on top of your customers' mind. Build more rewarding business relationships when you create seamless experiences that increase lead generation, strengthen your marketing capabilities, and expand your sales opportunities.

Now you can easily orchestrate customer journeys based on prospect buying behavior and preferences to engage with the right message at the right time in the right channel. Deliver messages triggered by transactions such as purchases, and payments or send personalised, contextual emails to the same contact as the customer journey evolves.

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences. Dynamics 365 Customer Service also supports effortless customer service by giving your teams the right tools to intelligently handle routine requests and resolve more complex issues. Automatic assignment of cases to the agent best equipped to resolve them is also possible.

Now you can create personalise service with 360-degree customer views and Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time. Now you can predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

With the mobile app, your technicians in the field can manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes - anywhere, anytime. Optimise resources, boost your technical teams' efficiencies and reduce operational costs with Dynamics 365 Field Service.

Project Operations also known as Project Service Automation allows your teams to plan and deliver successful projects using a predictable and customer-centric service delivery model. With intuitive dashboards to review, monitor, and approve all costs and time impacting their projects, your project managers can optimise resources by anticipating resource demand and ensure the right resources are on the right projects, keeping utilization high. 

Dynamics 365 Project Operations empowers you to deliver profitable projects on time and within budget while increasing employee productivity. Unifying all aspects of the project life cycle—from prospects to payments—in a single solution under Dynamics 365 Project Operations.