Overview
Veson Nautical is a software company that develops and implements solutions for the commercial maritime shipping industry. With a growing footprint across regions, the company operates a hybrid structure — with its finance team based in the United States and HR and operational functions managed locally within APAC.
As their presence in Asia-Pacific expanded, Veson Nautical found themselves in need of a reliable, locally based payroll partner in Singapore. Accurate and compliant payroll processing was critical to supporting employee satisfaction and internal alignment, — particularly given the company’s distributed teams and unique setup.
To better understand the impact of PayrollServe’s role in this process, we spoke with May Poh, from Veson Nautical’s People Operations Team, who oversees the HR functions for the APAC region and manages the Singapore office. May shares how the partnership has enabled smooth day-to-day operations, reduced administrative burdens, and provided peace of mind.
The Challenge
When Veson Nautical first established operations in Singapore, one of the most pressing concerns was how to ensure smooth and compliant payroll processing from a distance. With the finance team located in the US, having a local partner became essential to process payroll and handle statutory submissions in real time.
“As our finance team is in the US, we need some help locally to process our payroll.” — May Poh, Manager & Officer People Operations APAC, Veson Nautical
At the start of the engagement, Veson Nautical was still a relatively small operation in Singapore. However, as the company has continued to grow — now with 49 employees in Singapore and still growing — the demands on payroll accuracy and flexibility have increased in parallel.
“We were smaller when we partnered with PayrollServe and now we are at 49 employees in Singapore and still growing.”
For a team that needed responsive, on-the-ground support to handle the day-to-day intricacies of Singapore’s regulatory landscape, having the right partner made all the difference.
“I feel at ease with a reliable team, as I am locally based, the team’s support has greatly assisted us with ad hoc cases [in a] timely [manner].”
The Solution
From the outset, PayrollServe stepped in to provide Veson Nautical with payroll support tailored specifically to Singapore’s statutory and business environment. The support extended beyond regular payroll execution: it encompassed handling payroll-related queries, guiding the client to the appropriate statutory board resources when necessary, providing clarity on CPF matters such as employees reaching the Additional Wage (AW) ceiling, managing ad hoc requests for payslips, and executing accurate retrenchment computations.
May shared that what truly set PayrollServe apart was the team’s consistent responsiveness, especially during moments when immediate assistance was needed.
“Whenever we have urgent matters, we know we are able to pick up the phone and talk to the team.”
A standout example of this responsive service is the relationship May and her team have built with Eleanor, their primary point of contact at PayrollServe. According to May, Eleanor's commitment to timely responses and proactive follow-ups has provided both confidence and assurance.
“Eleanor has always been responsive, professional and always ready to assist with any queries. Even when she was away from her desk, she would make sure she returned the call after she is back.”
This kind of service, one that is grounded in reliability, clarity, and speed, has enabled Veson Nautical to operate confidently in Singapore, knowing that payroll operations are in safe hands.
The Impact
The decision to outsource payroll to PayrollServe has had a significant operational impact for Veson Nautical. With a trusted partner managing Singapore’s complex payroll system, the People Operations team has been able to reduce manual involvement, free up internal resources, and shift focus to strategic HR initiatives.
“The support from the team is what we value most.”
The benefits aren’t just logistical — they’re strategic. Payroll processes are now executed without the need for micromanagement or constant follow-up, giving the team bandwidth to focus on higher-priority work across the APAC region.
Additionally, having a partner who understands local regulations, and who can offer proactive updates and recommendations, gives Veson Nautical peace of mind in a constantly evolving compliance landscape.
Why It Works: Communication, Trust & Continuity
For May and her team, one of the most valuable elements of working with PayrollServe is the natural and open communication channel they’ve built over time. Whether it's addressing ad hoc queries or managing payroll cycles, the team knows that they will receive thoughtful, accurate, and timely responses.
“PayrollServe has proven to be a trusted partner…”
In service partnerships, consistency is often the key to longevity. Veson Nautical has experienced that firsthand through their continued engagement with PayrollServe — a collaboration that has remained strong despite changes in team size and structure.
The rapport built with the PayrollServe team, particularly Eleanor, has evolved into a relationship founded on trust and shared objectives. This sense of partnership enables Veson Nautical to treat their payroll vendor not just as a service provider, but as an extension of their internal operations.
Advice to Other Businesses
When asked what advice she would give to other companies considering payroll outsourcing, May’s response was clear and confident. Based on Veson Nautical’s positive experience, she recommends PayrollServe to any organisation looking for dependable, knowledgeable, and consistent support.
“We highly recommend their services to any organisation seeking a reliable payroll solution.”
Conclusion
Since partnering with PayrollServe, Veson Nautical has enjoyed streamlined, accurate, and stress-free payroll operations in Singapore. This collaboration has not only enhanced operational efficiency but also allowed the People Operations team to focus on strategic priorities—supporting their people and driving business growth across the APAC region.
In today’s complex, cross-border business environment, working with a trusted payroll partner who ensures compliance with local regulations, delivers timely and secure processing, and upholds reliable standards of data confidentiality is invaluable. As Veson Nautical continues to scale and evolve, they do so with the confidence that comes from working with PayrollServe—the leading Payroll and HR Managed Services provider—where their payroll is not just processed, but protected, precise, and people-first.
Contact us today to explore how we can support your growth with our payroll services.
-cropped.svg)
