System Engineer

• Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
• Manage and troubleshoot problems/incidents promptly following established procedures
• Escalate service issue and generate support tickets and schedule onsite support
• Monitor and perform 1st and 2nd level troubleshooting of client’s backup on a daily basis
• Ensure all issues are followed up and rectified accordingly to SLA
• Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.

Requirements

• Possess at least 2 to 3 years related experience in helpdesk/desktop/server admin support
• Prior experience in managing service desk operations is an advantage
• Candidates who are technically competent in WINTEL servers will be preferred

Experience in the following areas:

• Server administration
• Network administration (i.e. switches, NAS, UPS)
• End user support (workstations, M365)
• Virtualization technologies (Hyper-V, VMWare)
• Willing to work night shifts
• Possess good communication skills – English (written & spoken)
• Possess strong logical thinking Strong sense of ownership and responsibility in ensuring completeness of work
• Is client-centric and passionate in achieving clients’ satisfaction per call and achieving/exceeding SLA
• Ability to manage demanding clients professionally
• Has excellent scheduling and multi-tasking skills
• Is reliable and independent; able to work well under pressure and make decisions.
• Is detailed and process oriented
• Client fronting role (hybrid of onsite and NOC)